Tea House Spa - (831) 426-9700

We've gone to this spa many times - good experiences until now. Lesson learned: If you make a reservation in advance, call again to make sure they got it right. Called to reserve a room for two on a late Friday night. Hour tub, half hour massages. As a gift. Easy, done. Got a call on Friday night that there was no record of the reservation. Receptionists are dumbstruck, can't find names or numbers anywhere, apologizing, lost. So, the girls went somewhere close by (Kiva; they loved it). Naturally I asked that the manager call me back later. She did - and she was actually the one that took the reservation. As I pleaded my case - she argued with me for five to ten minutes that there was no reservation for Friday night. Allegedly it was for "Thursday night", so they charged me for a "no show". As we went back and forth, it felt more like a matter of pride for her that I as the customer was wrong: she "knew what she said last week", and actually laughed at me during the conversation. Nice - that was the kicker and hence the one star. Good customer service THS; take my money and laugh at me. Thus, I'll never go back as I'm out about $130. It's a shame - because otherwise this was a nice, cheap & private place to escape & relax, and one that I used to suggest to friends.

This place really stood out to me as a place of relaxation, so i went. To find out, it is run by people who don't know what the heck they are doing. They messed up my appointment to the point i wish i never went. I'm not so much angry as I am disappointed that this gift that i bought for my friend, was totally ruined by this staff, and i wasted so much money. I absolutely did not get what I was expecting.

My boyfriend took me here as part of his anniversary present to me. We had an hour massage and an hour spa reserved. As we walked into the lobby for our appointment, both our massage therapists were waiting for us; they took us straight in. My therapist was wonderful; the room was warm and inviting. Afterwards, I was provided with a robe and a towel and shown to my spa room. The spa room had the tub, a shower with lavender shampoo and soap provided from local shops, and a dry sauna. Relaxing music was filtered into the room and there were doors you could open to look out onto the private Japanese garden. Plus, they give you hot tea of your choice (I got jasmine green). It was a wonderful relaxing experience and I would definately go back.